Hyundai Tucson: Hyundai Digital Key / Limitations of the System

Hyundai Digital Key app on the smartphone and card key may not work if:

• Hyundai Digital Key app is deleted.
• Account login information for Hyundai Digital Key app has expired.
• Logged in with another smartphone instead of the registered smartphone with the same user account.
• Smartphone rooting or app hacking is detected.
• Smartphone battery or the vehicle battery is discharged.
• Smartphone screen is off or locked.
• NFC or Bluetooth is turned off on the smartphone settings.
• Smartphone’s mobile network setting is off or airplane mode is activated.
• The card key is in a wallet or card holder, or overlapped with other cards.
• If you use a smartphone cover that uses wireless communication or is made of metal, remove the smartphone cover.

The vehicle may not be controlled by the smartphone if any of the following occurs:

• Other smartphone functions (calls, urgent call, audio or NFC payment), apps, or wireless earphones are operating.
• The digital key app function such as basic setting or app launching is limited by the prior policy according to the manufacturer.
• If you have changed the smartphone number, modify the user account information on the HYUNDAI customer web site.
• If the vehicle owner has changed the smartphone, register the new smartphone in the vehicle after deleting the registered digital key (smartphone).
• If a sharer have changed or reset the smartphone, share the key again.

Information

• Do not leave the registered digital key (smartphone key or card key) in your vehicle. Carry it when leaving the vehicle.
• If you lose your smartphone or card key, immediately delete the key on the vehicle’s key menu. For more information, refer to the "Digital Key Delete" section in this chapter.
• If your registered smartphone key or card key is in the vehicle, the digital key(s) active message appears on the instrument cluster.
• If you buy a used vehicle, delete the registered smartphone key and card key.
• If the digital key is not working or the vehicle battery is discharged, use the outside keyhole to lock all the doors.